Last updated: 25 August 2026

Delivery & Shipping

Every EMAURA order is carefully checked, securely packaged and sent using a tracked Royal Mail service.

Once your order has been dispatched, we’ll send you a confirmation email containing your tracking information.

UK Delivery

Royal Mail Tracked 48 — £2.99

Our standard UK delivery service is Royal Mail Tracked 48.

Royal Mail Tracked 24 — £3.99

For faster delivery, you can select Royal Mail Tracked 24 at checkout.

Royal Mail Tracked 24 and Tracked 48 delivery times apply from the date of dispatch and are delivery aims rather than guaranteed delivery dates.

Free UK Delivery Over £50

Spend £50 or more and receive free UK Royal Mail Tracked 48 delivery.

Free standard delivery will be applied automatically to qualifying orders at checkout.

If you choose to upgrade to Royal Mail Tracked 24, the appropriate delivery charge will be shown at checkout.

EMAURA Gift Box

Our standard EMAURA jewellery pouch packaging is included with your order at no additional cost.

For gifting or an extra-special presentation, you can add an EMAURA Gift Box for £3.50.

Although gift-box orders require larger protective postal packaging, customers will not be charged an additional postage fee for selecting a gift box. Our standard UK delivery rates will continue to apply.

Dispatch

We carefully prepare and check every order before it leaves us.

Orders will be dispatched as soon as reasonably practicable after your order has been accepted.

Once your order has been dispatched, we’ll email you with your Royal Mail tracking information.

Dispatch or delivery may take longer during particularly busy periods, seasonal events, bank holidays or circumstances outside our reasonable control.

Tracking Your Order

Every EMAURA order is sent using a tracked delivery service.

Your tracking information will be emailed to you after dispatch, allowing you to follow your order’s progress with Royal Mail.

Delivery Addresses

Please check that your delivery address is complete and correct before placing your order.

If you notice an error after ordering, contact us as soon as possible at orders@emaura.co.uk.

We’ll do our best to help, but we may be unable to change the delivery address once an order has been prepared or dispatched.

Delayed or Missing Orders

Royal Mail Tracked 24 and Tracked 48 provide estimated delivery aims and are not guaranteed delivery services.

If your order hasn’t arrived when expected, please check your Royal Mail tracking information first.

If you’re concerned about your delivery, contact us at support@emaura.co.uk with your order number and we’ll be happy to investigate.

Delivery may occasionally be affected by bank holidays, peak postal periods, adverse weather or other circumstances outside our reasonable control.

Damaged Deliveries

If your order arrives damaged, please contact us at support@emaura.co.uk as soon as possible.

Please include your order number and, where possible, clear photographs of the outer packaging, internal packaging and affected item or items. This will help us investigate the issue and arrange an appropriate resolution.

International Delivery

EMAURA currently delivers to UK addresses only.

We’re not currently able to accept or deliver orders to addresses outside the United Kingdom. We hope to introduce international delivery in the future, and any updates will be announced on our website and social media channels.

Need Help?

For help with an order or delivery, contact us at support@emaura.co.uk and we’ll be happy to assist.